Customer Care

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Purchasing Online

Which forms of payments do you accept?

We offer the following payment methods: Visa, MasterCard, American Express, Discover (all processed via Stripe.com) or you can choose to pay directly with your Amazon account.

How do I subscribe?

Join our Newsletter list by simply entering your email address below. You will receive information on our latest products and events.



Can I cancel my order?

If your order has NOT been shipped yet, just contact us via this form and one of our customer representatives might be able to request a cancellation for you but know that this may not always be possible.

What are the benefits of creating an account?

To make your life as easy as possible. When you place an order your information will be filled in automatically with the exception of your credit card information for your privacy and protection. Become a registered user now.

  • Quick checkout – super fast and easy checkout process since all of your info is already saved.
  • Address book – save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift.
  • Be the first to know – if you choose, we’ll email you when the latest products are out.
  • See your order history – save a full listing of your previous purchases.

Privacy & Security

We value your privacy. Learn more about our privacy policy.

Shipping & Delivery

How can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the “my orders” section in your account.

If you are not registered, click on the “Track Shipment” link in the confirmation email sent to you or click here

Shipping Time

Since our items are shipped directly from our manufacture to you, to avoid extra costs, the estimated arrival time will be from 14 – 28 days.

We want to provide the best products to you and we believe that cutting costs would be more beneficial for our customers. We hope you agree with us :).

For a more accurate Shipping Time estimate, please select your country on the Checkout page and choose your shipping method.

*Please also keep in mind that if you buy different products they may arrive at different times since they are shipped from different manufacturers.

NOTE: Our Free Item Specials do not qualify for free Shipping.

Do you ship Internationally?

Yes, We ship Worldwide. Due to our insurance restrictions, we are currently not shipping to:Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Ivory Coast (Cote d’Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela, Azerbaijian, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine and Uzbekistan.

Taxes and Duties

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value (where it applies).

Outside the USA, destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.

As the recipient, you are liable for all import duties, customs and local sales taxes imposed by the country we are shipping to; in most cases payment of these is necessary to release your order from customs on arrival.

As customs policies vary widely from country to country, we are unable to advise the amount this may be.

Where is my order?

We strive to dispatch all orders within 24 hours. Estimated delivery times are again only an estimate.

We are not responsible for any delays caused by destination customs clearance processes.

When your order has been shipped, you will receive an email confirmation with shipping details and a tracking number.

You may also go to ‘My Account’ or ‘Track Order’ to see your order status.

Returns

How do I return an item?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our customers are responsible for return shipping costs and we will provide you with a shipping address once you contact our customer support

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

How long do I have to return an item?

You have 14 days to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges

Can I make an exchange?

Unfortunately, we are not able to make exchanges at this moment.

if you have any question, please contact our customer support.

Received damaged item

In a rare case you receive a damaged item, please contact our customer support.

Refunds

How will I receive my refund?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Remember that payments to your credit card always depend on your bank and may take more days than we estimate.

What should I do if the refund amount is incorrect?

  • Contact our customer service, and we will solve the problem as quickly as possible.
  • *Royal Fashionist won`t be responsible for any product that has not been properly identified and authorized for return in accordance with our return policy.
  • *Royal Fashionist reserves the right to reject returns sent or communicated beyond the return period limit, or items that are not in the same condition in which they were received.
  • NOTE: Our Free Item Specials do not qualify for free returns.

Contact Us

How do I contact the customer support?

For any inquiries related to products or online orders please contact us at here.

Please note we are available M-F 8.30 am – 7.30 pm & ST 10.00 – 4.00 pm CDT, excluding holidays.

Need Help? If you couldn’t find what you were looking for please contact us via email so we may assist you.

M – F from 8.30 am to 7.30 pm PTST

from 10.00 am to 4.00 pm PT

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Men's Fashion, Style and Fitness Blog

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Royal Fashionist

Men's Fashion, Style and Fitness Blog



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